Serenade 13 AR
Coming Soon! A Solo Kayak with a Kayak-Style Pack SeatLearn More
The following information applies to Mad River Canoe accessories and parts sold on Madrivercanoe.com. To estimate the arrival date for your order, you will need to consider both the order processing time and shipping time window. Please be aware that orders containing more than one item could arrive in multiple packages. (Note: Mad River Canoe apparel is sold online via a partner site, Teespring, and you will need to refer to the shipping and return information on Teespring as the below information does not apply.)
IMPORTANT SHIPPING NOTICE: Due to business-related impacts of COVID-19, replacement parts orders placed through this website may take 3-4 additional days beyond our typical shipping window outlined below. We greatly appreciate your business and look forward to helping you get out on the water.
Please allow 1-2 business days for order processing (excludes weekends and holidays). Order processing includes payment verification and warehouse processing time. The order processing time may be increased if we encounter a credit card verification issue. We will contact you via email if there are any issues processing your order.
Parts sold online at Madrivercanoe.com currently ship to the lower 48 United States. (In the future, we plan to offer shipping options for Alaska, Hawaii, APO/FPO Military addresses and Canada but do not ship to these regions at this time.)
Additionally, at this time we offer a standard shipping option only – no rush orders. Once your order has been processed and shipped you will receive a shipping confirmation email. Order tracking is available through your shipping confirmation email.
All packages are shipped via UPS or FedEx and therefore we cannot ship to P.O. Box addresses. We don't require a signature for delivery of accessories. The decision to leave an unattended package at your front door is solely up to the discretion of the driver.
The chart below summarizes shipping details. Accessories and parts sold on other sites that we link to do not count towards this cart total since those will be ordered in a separate checkout process.
|CART TOTAL*||SHIPPING METHOD||DELIVERY TIME**||COST|
|$25.00+||UPS or FedEx||5-10 days after your order is processed||
|$24.99 and below||UPS or FedEx||5-10 days after your order is processed||Flat Rate $4.95|
*Cart total = total of all merchandise before taxes.
**Orders ship from South Carolina and the ship window will vary based on your location.
CANCELING AN ORDER OR CHANGING A SHIPPING ADDRESS
If you'd like to cancel your order or change your shipping address, please contact immediately after placing your order at [email protected], and we’ll do everything we can to accommodate your request. Please include “Change/Cancel Order” in the subject of the email.
However, please note that our warehouse often processes orders within 1 business day, so the time window for address changes or cancellations is very short.
If we are unable to cancel or make the requested change to your order before it ships, you can return the order at your convenience.
You may return most new, unopened accessories purchased at Madrivercanoe.com within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) or if there is a sizing/fit issue.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
A return authorization form is required for our warehouse to process a return. If you need to return an item, please email us at [email protected]. In the email, include your order number, the date of your order and the reason you wish to return the item. Our team will contact you with return instructions.