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Warranty

MAD RIVER

Mad River 5-YEAR LIMITED WARRANTY

*PLEASE NOTE - YOU MUST POSSESS A VALID SALES RECEIPT OF PURCHASE FOR A WARRANTY TO BE ELIGIBLE FOR PROCESSING.

Terms and Conditions

For the original retail purchaser (“Consumer”), Mad River Canoes by Confluence Outdoor purchased on or after January 1, 2018, are warranted against material or manufacturing defects in the hull and deck for five (5) years from date of original purchase of the canoe.* Parts, accessories, and outfitting are warranted for a period of one (1) year against material or manufacturing defects from the date of original purchase. 

Mad River Canoes sold as “2nd Quality” as indicated on the Manufacturer's Statement of Origin (MSO), Confluence Outdoor provides this limited warranty for one (1) year rom date of original purchase for the hull and deck and one (1) year from date of original purchase for parts, accessories, and outfitting. This limited warranty is only valid with the purchase of a Mad River Canoe from an authorized Mad River dealer. This warranty is non-transferable.

*NOTE:  Mad River Canoes by Confluence Outdoor purchased prior to January 1, 2018, are warranted against material or manufacturing defects in the hull and deck for three (3) years from date of original purchase of the canoe.

Obtaining Warranty Service

If you have a problem with your canoe and you suspect that it may be due to defective materials or workmanship, contact the nearest authorized Mad River Canoe dealer and arrange to have the problem inspected. Consumer is responsible for delivery to, and pickup from, the closest authorized dealer. If the authorized Mad River Canoe dealer's inspection indicates a defect that is attributable to materials or workmanship, Confluence Outdoor will repair or replace your Mad River Canoe free of charge at the company's option. Proof of purchase such as a sales receipt will be required. If repairs or evaluation are required by Mad River Canoe at its manufacturing facility, the Consumer will be responsible for a $50.00 shipping and handling fee. If service is required in a country that is not the country of purchase, Consumer will comply with all applicable export laws and regulations and be responsible for all customs duties, value add tax (VAT), and other associated taxes and charges. For international service, the Mad River Canoe Distributor may repair or exchange defective products and parts with comparable products and parts that comply with local standards. Confluence Outdoor retains the right to satisfy warranty via repair or replacement of products or of components deemed defective. In addition, Mad River Canoe reserves the right to replace original canoes or equipment with comparable current products.

 Limitations and Exclusions

This limited warranty does not apply to:

Normal wear and tear and aging of product.
Canoes damaged by extreme weather or environmental conditions.
Canoes damaged while in possession of a freight carrier, a dealer, Consumer, or any party other than Mad River Canoe.
Canoes damaged by accident, neglect, improper use or handling.
Canoes that have been towed by power or sail boats.    
Canoes designated as Prototypes.
Canoes sold as "demos" or in "as is" condition.
Canoes determined to have been used for any activity other than an activity which is customary for the product.
Canoes that have been structurally or dimensionally altered or modified.
Canoes used for commercial or rental purposes. 
Colors may vary slightly from those shown. Color combinations will vary from those shown and are unique for each boat produced. Variations in color are not covered by warranty.

This limited warranty excludes all other warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to Mad River Canoe. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you. This limited warranty excludes any incidental or consequential damages or expenses resulting from any defects. Confluence Outdoor's aggregate liability shall be limited to an amount equal to Consumer's original purchase price paid for the defective product. Some state, country, or provincial laws do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. To the extent any limitation or exclusion contained herein is contrary to any country, state, or provincial law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable.

This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws and regulations.

Looking for help?  Need answers or advice?  For quickest service, call us at 888-52-KAYAK (888-525-2925), from 9:00 a.m. to 5:00 p.m. ET.