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Warranty

Limited Lifetime Warranty

Terms and Conditions

For the original retail purchaser (“Consumer”), Mad River Canoes by Confluence Outdoor provides a lifetime warranty against material or manufacturing defects in the hull.

Parts, accessories, and outfitting (including gunwales) are warranted for a period of one (1) year against material or manufacturing defects from the date of purchase. 

This limited warranty is only valid with the purchase of a Mad River Canoe from a Mad River Canoe-authorized dealer. This warranty is non-transferable. 

How to Register Your Boat

Thank you for choosing to purchase a Mad River Canoe. Click here to register. It is not necessary to complete an online warranty registration for a Mad River Canoe purchased outside of the USA and Canada. Simply retain your original purchase receipt for presentation in the unlikely event of a warranty claim and contact your dealer or the authorized distributor in our international distributor locator should a claim be necessary. 

Obtaining Warranty Service

If you have a problem with your canoe and you suspect that it may be due to defective materials or workmanship, contact the nearest authorized Mad River Canoe dealer and arrange to have the problem inspected. Consumer is responsible for delivery to, and pickup from, the closest authorized dealer. 

If the authorized Mad River Canoe dealer's inspection indicates a defect that is attributable to materials or workmanship, Confluence Outdoor will repair or replace your Mad River Canoe canoe free of charge at the company's option. Proof of purchase such as a sales receipt may be required. If repairs or evaluation are required by Mad River Canoe at its manufacturing facility, the Consumer will be responsible for a $50.00 shipping and handling fee. 

If service is required in a country that is not the country of purchase, Consumer will comply with all applicable export laws and regulations and be responsible for all customs duties, value add tax (VAT), and other associated taxes and charges. For international service, the Mad River Canoe Distributor may repair or exchange defective products and parts with comparable products and parts that comply with local standards. 

Confluence Outdoor retains the right to satisfy warranty via repair or replacement of products or of components deemed defective. In addition, Mad River Canoe reserves right to replace original canoes or equipment with comparable current products. 

Limitations and Exclusions

This limited warranty does not apply to:

  • Normal wear and tear and aging of product.
  • Canoes damaged by extreme weather or environmental conditions.
  • Canoes damaged while in possession of a freight carrier, a dealer, Consumer, or any party other than Mad River Canoe.
  • Canoes damaged by accident, neglect, improper use or handling.
  • Canoes that have been towed by power or sail boats.    
  • Canoes designated as Prototypes.
  • Canoes sold as "demos" or in "as is" condition.
  • Canoes determined to have been used for any activity other than an activity which is customary for the product.
  • Canoes that have been structurally or dimensionally altered or modified.
  • Canoes used for commercial or rental purposes. 

Canoes sold as “2nd quality” as indicated on the Manufacturer's Statement of Origin (MSO) are covered under this limited warranty for one (1) year from the original purchase date. 

This limited warranty excludes all other warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to Mad River Canoe. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you. 
      
This limited warranty excludes any incidental or consequential damages or expenses resulting from any defects. Confluence Outdoor's aggregate liability shall be limited to an amount equal to Consumer's original purchase price paid for the defective product. Some state, country, or provincial laws do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

To the extent any limitation or exclusion contained herein is contrary to any country, state, or provincial law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. 

This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws and regulations. IF YOU ARE A CONSUMER, THE WARRANTIES REFERRED TO ABOVE ARE IN ADDITION TO AND DO NOT AFFECT YOUR STATUTORY RIGHTS.